The Hard Rock store was not even open on the days we were told it was going to be open, the Alpine Union restaurant in this Hard Rock never opened on time, never seemed to be in a rush to get people seated, and you only had 1 or 2 employees that even cared. Walls are paper thin and you hear DOGS barking at all hours! And THE SMELL!!! Was sooo disappointed! This resort does not even remotely measure up to the other Hard Rock Resorts I have stayed at. Had 4 rooms - no washcloths in any of them When asked for washcloths, received 1 per room. The only thing decent was the TV, and then they're not even undated for Netflix, etc. This resort is a DUMP! The rooms are in VERY POOR SHAPE! Hot water is shotty, the place stinks, pillows are very uncomfortable, carpets are frightening, etc.
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